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FAQ

Which style of trip is right for me?

Our three styles of travel – Basic, Customize and Luxurious – cover a whole gamut of travel experiences.

 Does Contes Asia have family trips? 

Contes Asia offers a wide range of Family Adventures around the globe. The minimum age (for Family trips) varies depending on destination, and Contes Asia has set minimum ages to ensure that the included activities suit each age range.

I’m travelling alone – is that OK?

This is the beauty of the Contes Asia style of travel: many of our travelers join because they are travelling solo and want to meet and share experiences with like-minded people.

Can I drink the water in the countries I visit?

In some destinations it may not be wise to drink the local water. For more details, you can find country-specific information in our Asia Guide Pages.

I have special dietary requirements – will they be catered for?

We will try our very hardest to accommodate all dietary requirements but in some out-of-the-way places it can be very difficult to guarantee. We will let you know if there are places on your itinerary where this is the case. Please let us know at the time of booking of any food requirements or allergies and we’ll pass the information onto your leader. It is also a great idea to bring a card with your dietary requirements written in the local language for those times you are eating away from the group.

Do I need travel insurance?

Travel insurance is compulsory for all Contes Asia travellers and should be taken out at the time of booking. You must provide proof of your travel insurance on the first day of your trip; you will not be able to join the trip without it.

What does my policy need to cover?

At a minimum, your travel insurance should be ‘comprehensive’, providing cover against personal accident, death, medical expenses, emergency repatriation and personal liability, with a minimum coverage of US$200,000. We also strongly recommend it covers cancellation, curtailment and loss of luggage and personal effects.

How do I find out about the visa requirements for the trip I am interested in?

While we do include information in our Trip Notes about visa requirements, we always recommend that passengers check with their local embassy as visa rules can change without warning. Embassy websites in your home country will always have information about requirements, visa costs and will provide the required forms. If you are uncomfortable with the visa process, you can visit a travel agent who can arrange these for you at a cost.

How do I organise my Visa?

Please contact the relevant local embassy, or visit a travel agent, to organise your visa/s.

How safe are my belongings whilst on the trip?

While we take all the precautions we can to make sure your belongings are safe, we are travelling to some exciting destinations that are sometimes home to some pretty skilled thieves. Travel insurance is a must and a lockable bag or money belt will always help too.

What is the best way to carry money?

We recommend having access to money from a variety of sources – cash, cards and travel money cards are all commonly used.

Will refrigeration be available for medicines? eg. Insulin

Availability of refrigeration cannot be guaranteed. As a general rule, many of our city hotels provide access to small fridges; however, outside of this, especially when trekking or in homestay environments, you cannot rely on access to refrigeration.

What are the medical and vaccination requirements?

Medical and vaccination requirements differ between nations and as we are not medical practitioners, we unfortunately cannot advise on this issue. Please see your local GP or travel doctor for details and advice about current vaccination requirements.

What if I get ill or injured on the trip and unable to continue?

Our leaders are trained to deal with these situations and we will endeavor to get you help as quickly as possible. If you must leave the trip early due to illness, our local offices will help you find appropriate medical care and ensure someone at home is aware of the situation. We will do whatever we can to get you home or on your onward journey. Your travel insurance, which is compulsory on all our trips, should cover any costs incurred if illness occurs.

What type of luggage do you recommend I take? 

On most  trips you will be required to carry your own luggage, sometimes up stairs and on and off transport. We therefore recommend you travel with a backpack.

What clothes and footwear should I take on treks?

On a more physical trip, hiking boots are definitely recommended. Many  treks will be hiking in near freezing environments so please be sure to research the climate and weather conditions at the time of year you will be trekking and pack accordingly.

What essential documents do I need to take?

It’s important that you always travel with your current passport, visas, travel insurance .

 

What time can I check in at my arrival hotel?

Check-in times can vary from hotel to hotel and region to region. Generally, they are between midday and 2pm. If you do arrive earlier, you’ll be able to store your luggage with the hotel and head out to explore for a couple of hours.

Can I request an early check-in?

We can’t confirm an early check-in, but our sales team can assist in booking you a night of pre accommodation at the same hotel. If you don’t wish to pay for the extra night, you can try  locally (they may let you in early if the room is free) or you can store your luggage.

Can I opt out of certain activities if I want to?

Absolutely. If there are included or optional activities that you don’t wish to participate in, you can do your own thing instead. The exception to this is when we are trekking or travelling from one destination to the next. Please note that if you choose to opt out of an included activity, no reimbursement can be made by Contes Asia.

Do I get any free time?

The beauty of travelling with Contes Asia is that we encourage travellers to explore at their own pace. When you get to a destination, your leader will offer options on what you can do.

Are there western toilets available?

Some trips have regular access to western toilets while others don’t – it just depends on the areas you’re travelling in. As a general rule, the more remote the place the less likely you are to find western bathroom facilities.

Will I be able to do any laundry?

Along the way there are usually chances to do laundry, either through your hotel or using local services. Your leader will be able to let you know once you are on the trip.

Is accommodation air-conditioned/ heated?

We want our Guests to be as comfortable as possible so when you are headed to a hot climate, it is likely that you will either have a fan or air-con. Of course, if you are staying in remote areas or at homestays, you will need to expect the facilities to be a little more basic.

How can friends and family contact you?

If family and friends are unable to contact you in an emergency through email or phone, they can contact Contes Asia directly.

Will my mobile work?

We can never guarantee your phone will work as desired, as many of our destinations are out of the way and you may have limited coverage. Alternatively, you can usually pick up a local sim card on the cheap .

Will I get internet coverage?

Some places have Wi-Fi hot spots everywhere and other places will have no coverage at all. If you stumble into the latter, take the rare chance to just sit back and get to know your fellow travellers the old-fashioned way.

Will I be able to charge my electrical appliances?

In most places you’ll be able to recharge your appliances at the hotel. We recommend you bring a travel adapter with you.  Be sure to bring an extra camera battery just in case.

Is tipping commonplace in other parts of the world? 

Yes, in most places tipping is expected. At your welcome meeting, ask your leader about the local custom and advice on how much is recommended at restaurants or with local guides. At the end of your trip, if you’re happy with the service you received, providing a tip for the leader – though not compulsory – is appropriate.

What do I do if I am unable to open a link on the Contes Asia website?

Oh no! We really want to get you where you need to go. Please Email us directly and our resident techno-gurus will fix it as quickly as possible.

I am interested in working with Contes Asia– where do I find out more?

To find out what it’s like to work at Contes Asia, all the exciting perks and what’s available right now,Please Email us.